How to make a specific kb Article visible in esc portal based on logged-in user language

UTSAV KUMAR JAI
Tera Contributor

‎03-06-2025 08:15 PM

I wanted to know that how we can make a knowledge article visible based on users language.

Thanks in Advance
Utsav

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-07-2025 05:27 AM

Hi @UTSAV KUMAR JAI 

 

You can use the user criteria and build it based on language, but out-of-the-box, there’s no option to select the language in the user criteria. Therefore, you will need to script it.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0696617

https://www.servicenow.com/community/developer-forum/want-to-show-kb-articles-that-are-of-user-langu...

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Dr. Atul G. - Learn N Grow Together
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