How to stop duplicate emails to get compose in MiM

[UTSAV KUMAR JAI]

Hi @Everyone

1) Suppose I am having a major incident , under which we are having "Incident communication Plan"
2) On Incident Communication plan, I have added three groups.
3) Some users are same on this group.
4) Now I click on the "View Workbench" on incident form.
5) On the communication section I have created a communication task.

6) Once this is created, when I click on compose...I am getting the two email ids which is not practical use case.

How we can improvise this..??

Thanks in Advance
Utsav

[Dr Atul G- LNG]

Hi @UTSAV KUMAR JAI 

Are these users are part of these groups? or please check is this added some where in task or via template.

[UTSAV KUMAR JAI]

Yes,this users are part of the groups...

[Dr Atul G- LNG]

Hi @UTSAV KUMAR JAI 

I think this is expected behavior. Try sending the email and then check if the user is receiving two emails or just one.

[UTSAV KUMAR JAI]

Sure...I will check...but one query. This issue of duplicate emails maximize the limit of sending.
Suppose...100 users are the limit to send email at a time. And if out of 100 ,suppose 30 is same email id then we have the issue.