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06-16-2025 06:33 PM
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06-17-2025 12:12 AM
You really need to be more specific about your requirement.
Normally the L is set as level of where the Case is handled. How are you preventing them from seeing the Cases assigned to the level? Are you using Query BRs, deny-unless ACLs, or any other functionality?
And it doesn't really make sense that comments are synced between levels, since it's the level of who is handling the Case, right? So you shouldn't have to sync anything, since L1 can't comment on L3 and vice versa.
And FYI: I think there's an error in your question: "L3 can't see any cases in L3".
Please elaborate on your use case.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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