HRSD

Alekhya Azmeera
Giga Contributor

4 hours ago

As a Member of HR or Management

I want To submit a case under Workday Transactions - General Questions, with a selection of Duplicate ID/SSN Issues and have it auto routed to Group 2

So that My resolution will be expedited

 

Requesting a routing update for "Duplicate ID/SSN Issues" Related Query within "Workday Transactions - General Questions" HR Service.  For cases submitted under Workday Transactions - General Questions, with a selection of Duplicate ID/SSN Issues, cases will autoroute to: Group 2 instead of Group 1.  The other selections under this HR Service should still route to Group 1 as they do current state.  This change will expedite resolution and reduce reassignment by bypassing Triage

 

All other configuration changes on the HR Service should remain untouched, only routing for the specific selection of Duplicate ID/SSN Issues under Workday Transactions - General Questions should be updated to Group 2

 

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Kieran Anson
Kilo Patron

2 hours ago

Please don't just post a user story to the community. We're here to help, but we're not here to perform your role. 

 

If you have a particular question around this requirement then do specify this and the community can provide assistance 

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