I am looking for best practice guidance. I am utilizing ServiceNow HR Lifecycle Events for a large project. Should all my customizations (integrations, flows, business rules, fields, etc.) be in a new scoped application? Or should I use the existing out-of-the-box (OOTB) HR Scoped App "Human Resources - Lifecycle Events" and just create update sets there?
My understanding is ServiceNow wants customers to be creating scoped apps, I just don't know if we should make customizations within their OOTB scoped apps or create our own scoped apps for those customizations. Having scoped apps would be an advantage for this because I can easily package it up and move to different instances.
