iframe confirm function not saving a field
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07-01-2025 05:48 AM
Hello, I'm using the mim_workbench_promote UI Page to try and add a field to the modal that pops op on SOW when you promote an incident to a major incident. I added the field, made it mandatory, and the front end works just fine. However, I don't really understand how the data is actually being saved on the back end. Business impact and work notes save just fine, but when I try to add the new field (business_service) it's not saving. This is the function in question:
The fields that are being saved are work_notes and business_impact (which are both working just fine) but the parameters sent to the function are using camel case (workNotes and businessImpact). How does the system map workNotes to work_notes, and how can I configure businessService to do the same? Thanks in advance!
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07-01-2025 06:17 AM
did you check the UI page code?
you will have to enhance the code for your extra field
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader