In a custom application, we want a certain role to review RITMs, REQs and SC Tasks.

[dhruvd]

Hi,

In a custom application, we want a certain role to review(Ready only) pre-defined catalog item's RITMs, REQs and SC Tasks. What would be the best approach to achieve this?

We don't want to assign ITIL role to the custom application user cause that will grant additional permission to the user, which will be an issue.

Thanks,

Dhruv

[Tai Vu]

Hi @dhruvd 

In your custom application, does it have some dedicated custom roles?

You can define ACLs for those roles to grant the Read access.

Cheers,

Tai Vu

[dhruvd]

Yes, it does.

Thanks,
Dhruv

[Dr Atul G- LNG]

Hi @dhruvd 

Yes you can create custom role and configure that in ACL. 

[dhruvd · Accepted solution]

snc_request_read, adding this role helped, instead of an ACL.