Hi, I am trying to attach the image to an incident which is uploaded by the user through the Chatbot (IVA) but I couldn't find an option to do it through Action or any other option, So I tried with script but still it is failing.
Can someone please help on this.
PFB the code:
Note: vaInputs.image_input - the entity where the user input is an image in the chatbot (IVA)
Program:
(function execute() {
var gr = new GlideRecord('incident');
gr.addQuery('number', 'INC0010013');
gr.query();
if (gr.next()) {
gr.addAttachment(vaInputs.image_input);
gr.update();
} else {
// No incident record found
gs.info('No incident record found with the number INC0010013');
}
})()
