Using admin's credential to create/update incident

pavan yadav1 · ‎02-20-2024

Is there possibility to use admin's credential to create/update incident but it should be reflect as created/updated by other user?

Dr Atul G- LNG · ‎02-21-2024

Hi @pavan yadav1

Why an admin share the password? what is use case of same. A admin can impersonated on other behalf

I as admin impersonate and create ticket but it shown only the user name whom i impersonate.

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pavan yadav1 · ‎02-21-2024

I am using this API https://{Instance}.service-now.com/api/now/table/incident for creating incident using admin credentials . And request body below

{

"short_description" : " just check",

"caller_id" : " ",

"sys_created_by": "pavan",

"sys_updated_by": "pavan",

}

But getting for "sys_updated_by": "Admin", and "sys_created_by" : "Admin" in response body. I want sys_updated_by and sys_created_by as same user name which i am passing in request body using admin credentials. Is it possible ?