instance wake up

[BuddhaS]

my instance is not waking up and hibernating from 3 days. can any one help me 

[AndersBGS]

Hi @BuddhaS ,

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. Wait, your instance should come online after some time.
2. If you get tired of waiting, release your instance and request a fresh installation. NOTICE, By doing this, you will lose all configuration that hasn't been backed up without possibility to retrieve it again.

[SANDEEP DUTTA]

Hi @BuddhaS ,

No support provided from ServiceNow for PDIs, so you can either wait until it wakes back up or you can release and request a new instance.

[Dr Atul G- LNG]

Hi @BuddhaS 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.