Integration - ServiceNow with Microsoft Teams to send approvals/create tickets

[Astle]

Team i have some queries and use cases for SNOW - MS Teams integration.

How to integrate ServiceNow instance with Microsoft Teams?

What are prerequisites do i need to complete the connection/integration?

Queries:

1.To receive approval notifications from ServiceNow to respective approvers Teams app when ever approval record got created in ServiceNow

2. To submit catalog forms / record producers from Teams application
3. If we use Virtual Agent chat bot for the  (3) query, is it mandatory to have Now assist subscription for this activity?

[Dr Atul G- LNG]

Hi @Astle 

Its not SNOW.. its SN or ServiceNow. The below links will help you to get the answer.

https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/sn-teams/ta...

https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/sn-teams/ta...

https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/sn-teams/co...

https://www.servicenow.com/docs/bundle/vancouver-servicenow-platform/page/administer/conversational-...

https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/sn-teams/co...