Is it possible to build something like this In servicenow

ShubhankarS8708
Tera Contributor

‎11-26-2024 11:19 PM

Basically we have list of incidents at https://<your_domain>.service-now.com/incident_list.do. When we click on one of the incidents we go to https://<your_domain>.service-now.com/incident.do . This page has all the incident details. 
I want to embed a chatbot here which i want to make. the bot will  be collapsed initially on clicking the button it will open and show details of ticket..like summary and details. Is it possible to do it. How can I do it...Should I use now_sdk ??? Creator-studio ??? studio-Ide ??? I have plans to publish this app in servicenow marketplace/store.

ShubhankarS8708_0-1732691918290.png

 

Something like the above image in salesforce. Here in a case we have this chatbot integrated which is made by me..i want this in servicenow incident page.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-27-2024 05:09 AM

Hi @ShubhankarS8708 

 

So you want the chat bot on native form? If yes, then i think not feasible.

 

@Sandeep Rajput  @Community Alums  any thoughts

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Dr. Atul G. - Learn N Grow Together
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Sandeep Rajput
Tera Patron
Tera Patron

‎11-27-2024 06:14 PM

@ShubhankarS8708 @Dr Atul G- LNG No need to build this custom feature as it is already available in ServiceNow since ages in form of Connect chat https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/use/collaboration/concept/c_C...

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to ShubhankarS8708

‎12-03-2024 12:54 PM

Hi @ShubhankarS8708 

The first screen shot is from workspace not from native view and  i.e. reason it is different. On WS you can do changes but it is not easy to track and maintain. 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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ShubhankarS8708
Tera Contributor
In response to Dr Atul G- LNG

‎12-03-2024 09:43 PM

can you show a demo like how how to insert a card in this workspace and later i can make.
Does it use react?
Also how to navigate to this?

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