Is it possible to build something like this In servicenow

ShubhankarS8708
Tera Contributor

Basically we have list of incidents at https://<your_domain>.service-now.com/incident_list.do. When we click on one of the incidents we go to https://<your_domain>.service-now.com/incident.do . This page has all the incident details. 
I want to embed a chatbot here which i want to make. the bot will  be collapsed initially on clicking the button it will open and show details of ticket..like summary and details. Is it possible to do it. How can I do it...Should I use now_sdk ??? Creator-studio ??? studio-Ide ??? I have plans to publish this app in servicenow marketplace/store.

ShubhankarS8708_0-1732691918290.png

 

Something like the above image in salesforce. Here in a case we have this chatbot integrated which is made by me..i want this in servicenow incident page.

8 REPLIES 8

@Dr Atul G- LNG  @Sandeep Rajput  Any demo on how to make widgets in workspace..how to access it in developer instance etc..Any documentation about it.

Hi @ShubhankarS8708 

 

I have nothing handy, you can do some search or try in UI builder to build this. sorry mate.

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Dr. Atul G. - Learn N Grow Together
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ShubhankarS8708
Tera Contributor

on workspace how can we create this..can you give an demo..or link to a doc

ShubhankarS8708
Tera Contributor

Any demo on how to make widgets in workspace..how to access it in developer instance etc..Any documentation about it.