item has appearing duplicate attachment on esc portal

rmaroti
Tera Contributor

 

Hi Everyone,
On esc portal when i'm searching item it appear duplicate attachment with same name as i highlighted in green color  in below screenshot:

rmaroti_1-1757331735003.png

 

how to fix it can anyone suggest it?

8 REPLIES 8

Ankur Bawiskar
Tera Patron
Tera Patron

@rmaroti 

sorry didn't get what's the issue?

you are searching catalog item and it's showing multiple results?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

hi @Ankur Bawiskar  -I am searching for a catalog item which is highlighted in (yellow color), and it is showing an extra attachment which is in (green color)  with the same name of catalog item which is highlighted in (yellow color). I have attached the below screenshot. how to fix it?

rmaroti_0-1757336421101.png

 

Expected behavior is below (don't want extra one attachment item) :

rmaroti_1-1757336699367.png

 

@rmaroti 

how about you search for some other item?

is that catalog item having any attachment added to it?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar - For other some item has attachment item or some item has no attachment item as you can see in below screenshot:

rmaroti_0-1757337917361.png