item has appearing duplicate attachment on esc portal

[rmaroti]

Hi Everyone,
On esc portal when i'm searching item it appear duplicate attachment with same name as i highlighted in green color  in below screenshot:

how to fix it can anyone suggest it?

[rmaroti]

hi @Ankur Bawiskar  - No, there is no attachment attach to the corresponding catalog item as you can see in below screenshot.

[Ankur Bawiskar]

@rmaroti 

Is it behaving the same for other items?

was this working fine earlier?

Did you recently upgrade?

Try raising a case with ServiceNow.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[rmaroti]

@Ankur Bawiskar  -
1)Is it behaving the same for other items?

   Ans: yes, but not for all item for some item it is behaving like this

2)was this working fine earlier?
  Ans: Expected behavior is in dev but issue is happening only  in "Test" and "Prod".
3)Did you recently upgrade?

Ans: No

[Dr Atul G- LNG]

Hi @rmaroti 

Try to repair the plugin once and cache.do