Knowledge article disapearing

Cheryll J
Tera Contributor

Saturday - last edited Saturday

Has there been some sort of change to the Knowledge articles from OOB? The articles were available this AM and now they are gone from PDI? I cloned this earlier, and now the Knowledge is gone.  Two shots proving this....How does that happen with no warning?

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RaghavendraGund
Tera Contributor

Saturday

Hello @Cheryll J 

1. Is the Active Checkbox on that KB ticked or not(your screenshot suggests not)
2. where are you looking when you say the KA's are gone. Knowledge app, KB Search, or Employee Center?
3. you mentioned that you cloned this earlier, what do you mean by it?
4.  can you please run the below script. The below scripts helps us to know whether are the knowledge articles are really deleted?

var d = new GlideRecord('sys_audit_delete');
d.addQuery('tablename', 'kb_knowledge');
d.orderByDesc('sys_created_on');
d.setLimit(50);
d.query();
gs.info('deleted article rows: ' + d.getRowCount());
while (d.next())
gs.info(d.sys_created_on + ' | ' + d.documentkey + ' | by ' + d.sys_created_by);

please answer these questions to provide you a proper answer

Regards
Raghavendra G


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