Knowledge Article is not visible after adding under Related Articles

Community Alums
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‎11-15-2024 05:56 AM

Hi Everyone,

I have created a knowledge article added under the catalog item Related Articles then also it is not visible..any specific reasons...

Thanks

Utsav

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Runjay Patel
Giga Sage

‎11-15-2024 06:23 AM

Hi @Utsav JAISWAL ,

 

There is no such setting apply OOB, check user criteria may be because of that impacting. I checked in my PDI is working after attaching to catalogbitem.

 

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Runjay Patel - ServiceNow Solution Architect
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