Link to a KB Category

BethJ
Tera Contributor

Hello SN community.  Hoping you can assist.  I need to create a link which will take a user to the list of articles under a specific KB category.  When the category is open and I copy the URL, it does not land in the same place but lands on the page presenting all of the Knowledge Bases available.

 

When I copy this 

BethJ_0-1720551847357.png

When I copy the URL at the top of this page,

BethJ_1-1720551967792.png

This is where I arrive:

BethJ_2-1720552056168.png

I appreciate any assistance you can provide.

Thanks!  Beth J

Please let me know if there is a more appropriate forum to engage with the inquiry.

1 REPLY 1

Mark Manders
Mega Patron

That won't work in this view. You can either lead them to the filtered kb_knowledge list or even better: the knowledge portal that is replacing this legacy view. If you go the the knowledge portal and select a knowledge base and category, it will show in the URL and gives you the same functionality as this legacy page:

https://your_instance.service-now.com/kb?id=kb_search&kb_knowledge_base=SYSID_OF_KNOWLEDGEBASE&spa=1...

 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark