List collect

[dmahendran]

Hello Guys,

I have a requirement involving a Catalog Item that contains a List Collector variable referencing the sys_user table. The client wants users to be able to search for a name in the List Collector and view the suggested results that appear in the lookup list. They would like to navigate through these suggested results using the Alt + Down Arrow keyboard shortcut, move through the suggestions one by one, and select the appropriate user from the list.

Is there any configuration or customization available in ServiceNow Catalog List Collector variables to support this keyboard navigation behavior?

[Tanushree Maiti]

Hi @dmahendran 

Can you check the solution screen shot from this post and confirm whether you are looking for this.

https://www.servicenow.com/community/developer-forum/populate-user-id-in-list-collector-field/m-p/25...

Also check : KB2928591 List Collector doesnt works for non english language when variable has ref_ac_columns and ... 

[Ankur Bawiskar]

@dmahendran 

keyboard navigation behavior which you want is not possible

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[dmahendran]

Thanks Much @Ankur Bawiskar 

Do we have any KB Articles for this to explain my Client.

[Ankur Bawiskar]

@dmahendran 

I don't think ServiceNow documents these things in a KB article.

if your client wants confirmation then ask them to raise a case with ServiceNow and ServiceNow can confirm on the case.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏