List collect

[dmahendran]

Hello Guys,

I have a requirement involving a Catalog Item that contains a List Collector variable referencing the sys_user table. The client wants users to be able to search for a name in the List Collector and view the suggested results that appear in the lookup list. They would like to navigate through these suggested results using the Alt + Down Arrow keyboard shortcut, move through the suggestions one by one, and select the appropriate user from the list.

Is there any configuration or customization available in ServiceNow Catalog List Collector variables to support this keyboard navigation behavior?

[Ankur Bawiskar]

@dmahendran 

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[Shraddha desai]

Hello @dmahendran 

• Open the Catalog Item variable and set the Type to Reference.
• Set the Reference table to User [sys_user].
• Navigate to the Default Value tab (or Advanced view).
• In the Variable attributes field, add:
  glide_list=true
• (Optional) If you want to refine autocomplete results as they type, add the ref_auto_completer attribute:
  glide_list=true,ref_auto_completer=AJAXTableCompleter,ref_ac_columns=email

[Ehab Pilloor]

Hi @dmahendran,

Keyboard navigation is not possible. This is out of scope. What is the business usecase for this?

Please Accept this response as Solution if it assisted you with your question & Mark this response as Helpful.

Kind Regards,

Ehab Pilloor

[Bhargavi Patel]

@dmahendran 

As far as I know this isn’t supported out of the box for Catalog List Collector variables. Users can search and select records, but navigating the suggested results using Alt + Down Arrow isn’t a standard feature. If this is a strict requirement, it would likely require customization. You can raise case with servicenow.

Curious to know if anyone has found an OOTB approach.