my instance is not working it went to offline pls help me out to recover instance

praveensnow9984 · ‎08-31-2024

how to restore my last instance

Dr Atul G- LNG · ‎08-31-2024

PDI does not come with support, which means if pdi is offline or not available or reclaimed , no one from community can support or help.

There are 2 points

1 you can wait for some more time and lucky to get instance back.

2 release this instance and take new one.

Also make habit to take regular backup of update set or check in github to avoid loss.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Mark Roethof · ‎08-31-2024

Hi there,

Sorry to hear that!

Don't get me wrong, though posting your question here won't do anything. We all cannot do anything for you. We can only mention what Atul already mentioned: there is no support for PDIs, this is already for a while, nothing new, thousands of similar posts have been made.

Only thing you can do:
1) Wait and hope your PDI gets back alive
- OR -
2) Request a new PDI

Be aware, PDIs can always suddenly (and without any notice) drop. So always backup your work.

I do wonder though, why posting this here? Since as mentioned, this is nothing new, this is already for a while (more than a year). Please help us understand why you (and others) are still posting these kind of questions. Understanding such, might help for the Community team to catching these questions and preventing them from being raised. Since again: we all can't do anything for you!

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field