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Need to map data from Genesys to servicenow

hdhandh1
Tera Contributor

‎11-10-2025 05:04 AM

Hi,

We have a requirement to map the data from Genesys in the service now instance in table name u_voice_data.

In genesys there is no single table from where the data is to be mapped. Hence we have been suggested to use the Genesys Cloud Connector. The screenshot for the voice_data table has been attached from servicenow.

 

Could anyone help to know how this can be achieved by using Genesys Cloud Connector?

 

Thanks

Genesys Connector-Scoped Application Installation and Configuration Guide v1.4.4 (3).docx
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