There has been a case where an error occurred and it was not possible to execute the password reset for the 'ServiceNow-poc-ISP1' user, through the operations carried out by the 'devadmin' user.
The email 'ServiceNow-poc-ISP1@pocmolis.tokyo' was used. Despite aligning the user information on the Azure AD side with the ServiceNow side for the 'ServiceNow-poc-ISP1' user using the above parameters, the application log in ServiceNow displayed the following puzzling information: 'ServiceNow-poc-ISP1@pocmolis.tokyo@Example.onmicrosoft.com'.
While 'ServiceNow-poc-ISP1@pocmolis.tokyo' has been registered in the user table (sys_user), I have no recollection of registering the '@example.onmicrosoft.com' part. Could you suggest any methods for debugging or identifying at which point the aforementioned value is being passed? I will also include the actual log for reference:
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Error while updating user password. Error: undefined. Response Received: {"error":{"code":"Request_ResourceNotFound","message":"Resource 'ServiceNow-poc-ISP1@pocmolis.tokyo@Example.onmicrosoft.com' does not exist or one of its queried reference-property objects are not present.","innerError":{"date":"2023-11-14T01:44:46","request-id":"b2ca8a5b-59a8-4a5d-a3bb-beffa93fadd2","client-request-id":"b2ca8a5b-59a8-4a5d-a3bb-beffa93fadd2"}}} ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
