Unable to Install Rubrik Application from ServiceNow Store

[chiranjeevi thi]

Hi,

I am trying to install the Rubrik Self-Service Workflow Integration application in our client’s Development instance from the ServiceNow Store. When I click Request App, it prompts me to sign in with a ServiceNow ID.

I entered the correct email ID and password, but I keep getting the error:

“User name or password invalid”
or
“User not available”

I have verified that this Rubrik app is free, and no license or cost is required, but I am still unable to proceed.

What I need help with:

1. What type of credentials should be used to install apps from the ServiceNow Store?

   • Should it be a personal developer account, company ServiceNow account, or something else?

2. Is there any additional approval or entitlement needed from the customer side or Rubrik vendor?

3. Do we need to follow a specific process to install the app in a client-managed instance?

Additional Information:

• Instance: Client Development instance
• App: Rubrik Self-Service Workflow Integration
• Error: User not available / Username or password invalid
• Screenshots attached (Store page + Login error)

Any guidance on how to proceed with installing this app would be greatly appreciated.

Thank you!

[Tanushree Maiti]

You can login to store if you are a customer or a vendor/partner and have a paid account. You can't login to ServiceNow Store via developer account for your PDI.

Ref: https://www.servicenow.com/community/app-engine-forum/issue-logging-into-servicenow-store-from-devel...).