Hello,
I lost my PDI and requested a new one. For this new PDI I have selected Washing release and set everything. Now I'm facing an error "App Engine studio is not installed in this instance". I have tried to activate the plugins in 'activate plugin' option and received a mail notification that the plugin is successfully activated but still facing this error after I login and can't use the App engine studio. Please help me with the issue, I have attached a SS below.
Hi @HemanthNath
No need to worry — this is a known issue with PDIs at the moment. Please try the following steps:
Recommended Steps
-
Log in to developer.servicenow.com
-
Go to your Profile
-
Select Change User Role
-
Change the role from AES to admin
-
Save the changes
-
Log out and log back into your PDI
If the issue still persists, release the instance and provision a new one.
This behavior has been reported quite frequently recently. Since PDIs don’t have official support, it might take a few tries — but please keep trying.
Workaround (if it still doesn’t work)
-
Assign the admin role
-
Log out and log back in
-
Assign the AES role
-
Then, reassign the admin role again
This sequence has worked in some cases.
If it still doesn’t work, release the instance and request a new PDI with a lower version, and then upgrade it to the latest version afterwards.
