Record Producer Requests Not Visible on My Requests Portal

sonu9
Tera Contributor

3 weeks ago

I have created two record producers in a custom scope:

  • One record producer was created using the standard (manual) method.

  • Another record producer was created using App Engine Studio.

The record producer created through App Engine Studio is correctly showing requests in the My Requests portal. However, the record producer created through the standard method is creating records but its requests are not visible in the My Requests portal.

Could you please help confirm what configuration or setup is missing for the first record producer so that its requests also appear in the My Requests portal?

Thanks in advance for your support.

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6 REPLIES 6

OlaN
Tera Sage

3 weeks ago

Hi,

Did you check if the first record producer is published in the correct Service catalog ?

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sonu9
Tera Contributor
In response to OlaN

3 weeks ago

Hi @OlaN 

Yes, I have checked this. Both record producers are published in the same Service Catalog and have the same category assigned.

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vaishali231
Tera Guru

3 weeks ago

Hey @sonu9 

 

This usually happens because record producers created via App Engine Studio automatically create a request context, so the records show up in My Requests.

When a record producer is created manually, it only creates a record and does not link it to the request tracking framework by default.

Please check the following for the manually created record producer:

 

  1. The target table should extend Task (or be request-enabled).
  2. Ensure Opened by or Requested for is set to the logged-in user in the record producer script.
  3. Confirm that the My Requests portal widget includes your custom table.

Once these are aligned, the requests created by the manual record producer should also appear in My Requests.

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Regards
Vaishali Singh

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vaishali231
Tera Guru
In response to vaishali231

3 weeks ago

hey @sonu9 

Hope you are doing well.

Did my previous reply answer your question?

 

If it was helpful, please mark it as correct ✓ and close the thread 🔒. This will help other readers find the solution more easily.

Regards,
Vaishali Singh

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