Record Producer Requests Not Visible on My Requests Portal

[sonu9]

I have created two record producers in a custom scope:

• One record producer was created using the standard (manual) method.

• Another record producer was created using App Engine Studio.

The record producer created through App Engine Studio is correctly showing requests in the My Requests portal. However, the record producer created through the standard method is creating records but its requests are not visible in the My Requests portal.

Could you please help confirm what configuration or setup is missing for the first record producer so that its requests also appear in the My Requests portal?

Thanks in advance for your support.

[AnkaRaoB]

Hi @sonu9 ,

Record Producers created via App Engine Studio automatically configure the required request metadata and integrate with the My Requests portal. Record Producers created manually only insert records and do not automatically register the table or populate required fields such as opened_by or requested_for.

To ensure manually created Record Producers appear in My Requests, verify that:

• The target table extends task

• The opened_by and/or requested_for fields are populated in the Record Producer script

• The table is included in the My Requests widget configuration if it is a custom table

If this response helps you solve the issue, please mark it as the Accepted Solution.

Thanks,

Ankarao

[Ankur Bawiskar]

@sonu9 

both record producers pointing to same target table?

did you configure the other record producer target table in My Request filter?

share some screenshots

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