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Render knowledge articles in kb_view intead record on configurable workspace

Yuri Vidal
Tera Contributor

‎02-05-2024 01:18 PM

Hello People,

 

How can i render Knowledge Articles in "kb_view"  instead "record" on configurable workspace?


I have a custom configurable workspace and cannot reproduce this behavior observed in the SOW Workspace or CSM Configurable Workspace (Vancouver Patch 5). When I choose any KB, using the List, Agent Assist or Global Search, the Workspace behavior shows them using the "kb_view".

YuriVidal_3-1707166692326.pngYuriVidal_4-1707166843890.png

 

But in my custom workspace, the behavior use the "record" view.

 

YuriVidal_7-1707167765317.png

 

I suspect it's some configuration in the "page variant" in the UI builder, but I didn't identify where.

 

 

 

 



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janisruduks
Tera Contributor
In response to DSchaeffer

7 hours ago

Hi, I had a comment explaining how to deal with this issue but it seems its missing or not visible.
I would suggest checking this known error article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2252998

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