service Catalog

contactvwak · ‎08-01-2025

I want to send approval request to approver if he didnot approve within 60 seconds then approval will sent to approvers manager and then anyone of them can approve

Dr Atul G- LNG · ‎08-01-2025

Hi @contactvwak

You’ve added a wait condition as an operation and set it to wait for 60 seconds — but do you think 60 seconds is enough time for someone to review and approve the request?

https://www.servicenow.com/docs/bundle/yokohama-build-workflows/page/administer/flow-designer/refere...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

AndersBGS · ‎08-01-2025

Hi @contactvwak ,

why? 60 seconds doesn’t sounds like a business requirement? In would suggest that you talk to your stakeholders and actually finds out what needs to be developed,

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

contactvwak · ‎08-02-2025

sorry for misinformation its 2 days

Dr Atul G- LNG · ‎08-02-2025

Hi @contactvwak

https://www.servicenow.com/docs/bundle/yokohama-build-workflows/page/administer/flow-designer/refere...

Duration: Data type: Duration
Amount of time that the flow waits before continuing when the Enable timeout option is selected. Enter the time to wait in hours, minutes, and seconds. If you leave this field empty, the flow does not wait.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************