How to add GlideDuration field and GlideDateTime and set the result in GlideDateTime field

sanjublores
Kilo Contributor

‎08-01-2025 11:16 PM

Hi

Set the Due Date (GlideDateTime field) on a record by adding the Created On (GlideDateTime) value and the Duration from the associated SLA Definition (duration field).

  • The Due Date should be calculated as:
    Due Date = Created On + SLA Definition Duration

  • The SLA Duration is a duration type field defined in the SLA Definition record.

  • The result should be stored in the Due Date field of the same record. (of created on record)

     

    I want to set it from the flow designer.

     

    Can any one guide me on this


 

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J Siva
Tera Sage

‎08-02-2025 06:36 PM

Hi @sanjublores 

Since an SLA has already been defined, you can retrieve the Original Breach Time value from the task_sla and use it to populate the Due Date field.

Regards,

Siva

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