How to add GlideDuration field and GlideDateTime and set the result in GlideDateTime field

[sanjublores]

Hi

Set the Due Date (GlideDateTime field) on a record by adding the Created On (GlideDateTime) value and the Duration from the associated SLA Definition (duration field).

• The Due Date should be calculated as:
  Due Date = Created On + SLA Definition Duration

• The SLA Duration is a duration type field defined in the SLA Definition record.

• The result should be stored in the Due Date field of the same record. (of created on record)

  I want to set it from the flow designer.

  Can any one guide me on this

[J Siva]

Hi @sanjublores 

Since an SLA has already been defined, you can retrieve the Original Breach Time value from the task_sla and use it to populate the Due Date field.

Regards,

Siva