servicenow upgrade and mentenance

[zx]

hello everyone! I would like to know how information about system updates and upgrades for servicenow is notified to users via email? Where was it set up? Or rather, what are the system update settings for servicenow? Do you have any documents or materials related to this. thanks!

[Astik Thombare]

Hi @zx ,

ServiceNow has different ways to notify users about system updates and upgrades, depending on the specific version and configuration. Here's a breakdown:

Notification Channels:

• Email: This is the most common method. Notifications are sent to users based on their roles, groups, or subscriptions.
• System Notifications: These are pop-up messages displayed within the ServiceNow interface, alerting users about upcoming updates.
• Announcement Records: These are records containing information about updates and can be displayed in various places within the ServiceNow interface, such as the Service Portal or dashboards.

Configuration Options:

• System Update Set: This record defines the details of the update, including version, release notes, and impact on users.
• Notification Templates: These define the content and format of email notifications sent to users. You can customize the templates with specific information about the update and include links to additional resources.
• Notification Schedules: You can set up schedules to automatically send out notifications before, during, and after updates.
• Subscription Preferences: Users can control which notifications they receive by managing their subscription preferences.

Documentation and Resources:

• ServiceNow Product Documentation: This is a comprehensive resource for all ServiceNow features, including system updates and notifications. Here are some relevant links:
  • Create and update a provider notification for all users: https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/notification/task/c...
  • Create an email notification: https://www.servicenow.com/community/developer-forum/sending-an-email-notification-to-a-specific-ema...
  • System Update Set: https://www.servicenow.com/community/upgrades-and-patching-forum/what-does-instance-upgrade-do-for-a...
  • Notification Templates: https://www.servicenow.com/community/developer-forum/apply-email-template-in-notification/m-p/191646...

Please mark ✅ Correct if this resolves your issue, and also mark 👍 Helpful if you find my response valuable based on its impact.

Regards,

Astik Thombare

[Community Alums]

HI @zx ,

Why are you asking the same question multiple times with different description?

I have answered your query here : https://www.servicenow.com/community/upgrades-and-patching-forum/about-version-upgrades/td-p/2759451