Some components are missing in Xanadu UI builder

[Tae Kyung Lee]

Hi.

I can't see basic 'container' and 'requester chat popover' components in UI builder component list in Xanadu.

I have two Xanadu and the symptom is same on both (one is demo instance and the other is PDI that newly created with Xanadu.)

So I asked to now support, but curiously he gave me screenshot that he can see the components in my instance.

So we are guessing role can be the cause, but I'm using admin id.

Does anyone meet this problem?

[Community Alums]

Hi @Tae Kyung Lee ,

There are few things before you can see the components:

1. Try giving ui_builder_admin role.

2. You should be in the correct Application Scope to edit.

3. Create a Duplicate Variant of the page and then make the changes.

Then, you can see below:

[Kevin83 · Accepted solution]

"Requestor Chat Popover" is marked as an internal component which means it will only show up in UIB if you have maint access. You'll see this on this record /now/nav/ui/classic/params/target/sys_uib_toolbox_component.do%3Fsys_id%3D6030631316e2dd11d17711ed9fd99971

The "Flexbox" and "Grid" Layouts are both simple containers.

Thanks,

Kevin

[Tae Kyung Lee]

Thank you so much Kevin.

You're right. I've checked the component was not internal till Washingtondc, but has been changed from Xanadu patch 1.

Do you know the actual reason for it?

Will it be permanent?

It is important component because I will create portal using UI builder.

(of course, I know that UIB is not suitable for portal)

The only thing I found in release note is it was updated to meet 'Web Content Accessibility Guidelines (WCAG) 2.1 level AA'.

https://docs.servicenow.com/bundle/xanadu-release-notes/page/release-notes/summary/rn-summary-access...

[Kevin83]

I do not know why it is was made internal. I think you may want to open a support request to find out why. In the meantime if you want to use you could override that setting so it is again available in UIB.