SOW-Create Request from the tab

[Alia]

Hi Team, 

I have a requirement to create a tab in SOW as New Request. I have created it by making cutsomizations in the OOTB UX page property "chrome_tab". Its working for admins but not for end users. I have not added any roles which can restrict it. 

Let me know if there are any customizations where we can add roles to restrict it. 

[Dr Atul G- LNG]

They should be able to see the records. Can you confirm—are these users able to see other records, like Change records? Might be cache issue.

[Alia]

No, its not working. The functionality is only working for users who have admin roles, for non admins, its not visible as well in SOW.

Yes the users are able to view and create change, problem, interaction from the plus sign in SOW.

[Dr Atul G- LNG]

Could you please try to repair the plugin SOW once.

[Ankur Bawiskar]

@Alia 

check my recent comment and you should be good to handle & complete the requirement

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@Alia 

if your user doesn't satisfy Table.None CREATE ACL on that Request table then that option will be hidden.

Also there is a workaround which you can do by mentioning the role in chrome_tab property such as itil or sn_request_read

Check below response and also the link

Chrome tab availability for specific role user in service operations workspace 

If my response helped please mark it correct and close the thread so that it benefits future readers.