I am setting up a ServiceNow integration to trigger Microsoft Teams chat notifications. Initially, I configured the integration using my personal account, so the notifications showed my name as the sender. To resolve this, we created a dedicated service account named "Service Management" and updated all necessary configurations, including the Client ID. However, the chat notifications in Teams are still appearing under my personal name instead of "Service Management." Why is the integration still using my name despite configuring the new account?
Goal: Send MS Teams chat notifications from ServiceNow using a dedicated "Service Management" account.
Context: The integration was initially set up using my personal account. I have since updated the Client ID and all relevant configurations to use the new "Service Management" account.
