Unable to Access App Engine Studio – License Required Message

[NehaS3731055767]

Hi Community,

I'm currently facing an issue when trying to open App Engine Studio on my ServiceNow instance. I am receiving the following message:

"You need a valid App Engine Studio license to continue working. Any work done in App Engine Studio will be available once this license is reinstated. To reinstate your App Engine license, contact your ServiceNow admin."

I’ve attached a screenshot for reference.
I am using a personal developer instance (PDI) and was previously able to use App Engine Studio without any issues.

Can anyone please help me understand:

1. Has there been a change in licensing for App Engine Studio on PDIs?

2. Is there a way to request or reinstate the App Engine Studio license for my developer instance?

3. Do I need to contact ServiceNow support or take any action from my side?

Any help or guidance would be greatly appreciated!

Thanks,
Neha

[Dr Atul G- LNG]

Hi @NehaS3731055767 

No need to worry — this is a known issue with PDIs these days. Please follow the steps below:

1. Log in to developer.servicenow.com.

2. Go to your Profile.

3. On the left-hand side, open the Instance Recreate section.

4. Select Change User Role.

5. Change the role from AES to Admin.

6. Save your changes.

7. Log out, then log back in to your PDI instance.

If the issue still persists, you can release the instance and provision a new one.

This is a fairly common issue with PDIs recently. Also, please note that since there’s no official support for PDIs, it might take a few attempts — but keep trying.

[NehaS3731055767]

Hello @Dr Atul G- LNG ,

Thanks for your support.

I already try this solution for many times but still it's showing the same error...

Regards,

Neha Singh

[Dr Atul G- LNG · Accepted solution]

Hi @NehaS3731055767 

This is a fairly common issue with PDIs recently. Also, please note that since there’s no official support for PDIs, it might take a few attempts — but keep trying.

Also, try to get a PDI with a lower version, then perform an upgrade and check if the issue still persists.

[NehaS3731055767]

Thanks @Dr Atul G- LNG 

I was trying in latest release one but I just now I have checked with lower version so now I'm able to open AES..