Unable to Access App Engine Studio – License Required Message

[NehaS3731055767]

Hi Community,

I'm currently facing an issue when trying to open App Engine Studio on my ServiceNow instance. I am receiving the following message:

"You need a valid App Engine Studio license to continue working. Any work done in App Engine Studio will be available once this license is reinstated. To reinstate your App Engine license, contact your ServiceNow admin."

I’ve attached a screenshot for reference.
I am using a personal developer instance (PDI) and was previously able to use App Engine Studio without any issues.

Can anyone please help me understand:

1. Has there been a change in licensing for App Engine Studio on PDIs?

2. Is there a way to request or reinstate the App Engine Studio license for my developer instance?

3. Do I need to contact ServiceNow support or take any action from my side?

Any help or guidance would be greatly appreciated!

Thanks,
Neha

[Dr Atul G- LNG]

Perfect! You’ve finally got it working. Now you can proceed with upgrading to the latest version

[George23]

Every company that uses ServiceNow has an admin who has all the licensing information for that company. The first step is to contact them. Typically, you get to use AES in subprod instances for free, but you need a license to move an app to a prod instance.

[NehaS3731055767]

hi @George23 

Thanks for your suggestion .

May I know what steps need to follow to solve this issue because still the problem not solve ..

Thanks for your support

Regards,

Neha Singh

[Dr Atul G- LNG]

Hi @NehaS3731055767 

FYI:you're facing this issue on your PDI, no license is required at all. As I mentioned in an earlier reply, this is a known issue these days.

[NehaS3731055767]

Hi @Dr Atul G- LNG 

Thanks for your support.

I'm continously trying you provided solution past fews days onwards but still it's not solve..

Because if this issue I'm unable to continue my practice in AES..

Thanks & Regards,

Neha Singh