Unable to Access App Engine Studio – License Required Message

NehaS3731055767 · ‎07-29-2025

Hi Community,

I'm currently facing an issue when trying to open App Engine Studio on my ServiceNow instance. I am receiving the following message:

"You need a valid App Engine Studio license to continue working. Any work done in App Engine Studio will be available once this license is reinstated. To reinstate your App Engine license, contact your ServiceNow admin."

I’ve attached a screenshot for reference.
I am using a personal developer instance (PDI) and was previously able to use App Engine Studio without any issues.

Can anyone please help me understand:

Has there been a change in licensing for App Engine Studio on PDIs?
Is there a way to request or reinstate the App Engine Studio license for my developer instance?
Do I need to contact ServiceNow support or take any action from my side?

Any help or guidance would be greatly appreciated!

Thanks,
Neha

Dr Atul G- LNG · ‎07-30-2025

Hi @NehaS3731055767

This is a fairly common issue with PDIs recently. Also, please note that since there’s no official support for PDIs, it might take a few attempts — but keep trying.

Also, try to get a PDI with a lower version, then perform an upgrade and check if the issue still persists.

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Dr. Atul G. - Learn N Grow Together
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View solution in original post

Dr Atul G- LNG · ‎08-01-2025

I 100% agree—it's frustrating, I understand. But unfortunately, there's not much anyone can do at the moment. Maybe once the Zurich release is available on PDIs, the issue might get resolved.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Nikhil Bajaj9 · ‎08-01-2025

Hi @NehaS3731055767 ,

If it is PDI and on Yokohama- i am able to access AES normally without any issue. Have you checked Creator studio and ServiceNow Studio as well.

Regards,

Nikhil Bajaj

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NehaS3731055767 · ‎08-01-2025

Hi @Nikhil Bajaj9

I'm also checking on same but in AES facing this issue , creator studio and ServiceNow Studio are working fine

Dr Atul G- LNG · ‎08-01-2025

Did you try installing or reimporting the AES (App Engine Studio) plugin on your PDI?
👉 Go to Plugins and search for App Engine Studio

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Nikhil Bajaj9 · ‎08-01-2025

Hi @NehaS3731055767 ,

Is it Yokohama PDI? Was it upgraded or you got a fresh PDI?

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj