Unable to Access App Engine Studio – License Required Message

[NehaS3731055767]

Hi Community,

I'm currently facing an issue when trying to open App Engine Studio on my ServiceNow instance. I am receiving the following message:

"You need a valid App Engine Studio license to continue working. Any work done in App Engine Studio will be available once this license is reinstated. To reinstate your App Engine license, contact your ServiceNow admin."

I’ve attached a screenshot for reference.
I am using a personal developer instance (PDI) and was previously able to use App Engine Studio without any issues.

Can anyone please help me understand:

1. Has there been a change in licensing for App Engine Studio on PDIs?

2. Is there a way to request or reinstate the App Engine Studio license for my developer instance?

3. Do I need to contact ServiceNow support or take any action from my side?

Any help or guidance would be greatly appreciated!

Thanks,
Neha

[shefali1119]

Hello Dr. Atul,

My name is Shefali and I am also facing the same issue with my PDI. As suggested by you I tried looking for "Instance Recreate" option but I cannot see that anywhere in my profile section. Attaching the ss. Can you assist me with this please. I do not want to release my PDI has it has lot of plugins and data required by me.

[Nikhil Bajaj9]

Hi @shefali1119 ,

In your screenshot i can see- Change user role option. Change your role to Admin from here and relaunch PDI and see if it is resolving your issue.

Regards,

Nikhil Bajaj

[theLondoner]

Hi Neha

The only workaround I have found is downgrading to Xanadu.

Like you I am facing the same Issue. Its very frustrating. I have tried all of the following several times and can confirm they do not resolve the issue:

1) Changing Roles from AES to Admin then logging out and in - Does not work

2) Changing Roles from Admin to AES then logging out and logging in - Does not work

3) Releasing the instance and requesting a new one (multiple attempts) - Does not work

4) Downgrading to Yokohama - Does Not word

If you do find a resolution, please do let me know

Best

Raj

[NehaS3731055767]

Hi Raj,

Even I've also tried with the same all solution which you have mentioned but the same thing is happing with me, and still it's not solve so becasue of that I am working on Xanadu... 

Best Regards,

Neha

[Dr Atul G- LNG]

If it still doesn’t work, release the instance and request a new PDI with a lower version, and then upgrade it to the latest version afterwards.