Unable to Access App Engine Studio – License Required Message

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NehaS3731055767
Tera Contributor

‎07-29-2025 12:22 AM

Hi Community,

I'm currently facing an issue when trying to open App Engine Studio on my ServiceNow instance. I am receiving the following message:

"You need a valid App Engine Studio license to continue working. Any work done in App Engine Studio will be available once this license is reinstated. To reinstate your App Engine license, contact your ServiceNow admin."

I’ve attached a screenshot for reference.
I am using a personal developer instance (PDI) and was previously able to use App Engine Studio without any issues.

Can anyone please help me understand:

  1. Has there been a change in licensing for App Engine Studio on PDIs?

  2. Is there a way to request or reinstate the App Engine Studio license for my developer instance?

  3. Do I need to contact ServiceNow support or take any action from my side?

Any help or guidance would be greatly appreciated!

Thanks,
Neha

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to NehaS3731055767

‎07-30-2025 01:30 AM

Hi @NehaS3731055767 

 

This is a fairly common issue with PDIs recently. Also, please note that since there’s no official support for PDIs, it might take a few attempts — but keep trying.

 

Also, try to get a PDI with a lower version, then perform an upgrade and check if the issue still persists.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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NehaS3731055767
Tera Contributor
In response to Dr Atul G- LNG

2 weeks ago

Hi @Dr Atul G- LNG ,

 

I alreday tried the same thing multiple time but still problem was not solved so that's why I'm working on Xanadu..

 

Regards,
neha

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to NehaS3731055767

2 weeks ago

Hi @NehaS3731055767 

 

Sorry, then there is no solution, as there is no support for PDI by SN.

 

Workaround (if it still doesn’t work)

  1. Assign the admin role

  2. Log out and log back in

  3. Assign the AES role

  4. Then, reassign the admin role again

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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