Unable to request PDI, https://developer.servicenow.com/dev.do#!/home is not working

vaishali mahal1
Tera Contributor

4 weeks ago

when I am trying to request PDI from developer site ,it get stuck

vaishalimahal1_0-1763705584403.png

 

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5 REPLIES 5

AndersBGS
Tera Patron
Tera Patron

4 weeks ago

Hi @vaishali mahal1 ,

 

Only solution is to try again. There is no support available for PDIs etc. 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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PrashantLearnIT
Tera Sage

4 weeks ago

Hi @vaishali mahal1 

 

Try this link - ServiceNow Developers

 

Either do it in from incognito mode or by clearing your browser cache/history, restart browser after that. 

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GlideFather
Tera Patron

4 weeks ago

Hi @vaishali mahal1,

 

You can try to access it in different browser or incognito mode.

Eventually erase cache and retry.

 

Navigate and login to the SSO page:

https://signon.service-now.com/sso 

 

Can you access any other of these places?

GlideFather_0-1763712813442.png

 

 

Try e.g. University and Docs - can you access these? It shall give you idea if you cannot access nothing or everything but Developer site.

 

Let me know what you found

 

_____
No AI was used in the writing of this post. Pure #GlideFather only
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sumityadav8
Tera Contributor

4 weeks ago

Hii @vaishali mahal1 

If your PDI request is getting stuck on the Developer Site, here are a few things you can try:

  1. Clear browser cache / try incognito mode
    Sometimes the request page hangs because of cached session data. Opening the Developer Site in an incognito window often fixes it.

  2. Try a different browser
    Chrome, Firefox, and Edge behave differently with the Developer portal. Switching browsers can resolve the loading issue.

  3. Log out and log back in to the Developer Site
    A session timeout can prevent the PDI creation process from completing.

  4. Check if you already have an active PDI
    Go to Manage > Instances and see if an instance is in a “Starting”, “Maintenance”, or “Hibernating” state. You may need to wait or reset it before requesting a new one.

  5. Use the “Request New Instance” link directly
    Sometimes navigating from the dashboard helps the request go through.

  6. Check ServiceNow Developer Site status
    Occasionally, the Developer servers experience delays. Waiting a few minutes or hours usually resolves the issue.

  7. If it stays stuck for a long time
    Delete the stuck request (if possible) and try again, or raise a support case via the Developer portal feedback form.Hope this helps!
    If it worked for you, please mark the answer as helpful

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