Unable to see HR Case Management in Application Navigator after installing HRSD plugin

[nagarjunait]

I am unable to see HR Case Management in the Application Navigator.

Here are the troubleshooting steps I have already performed:

• Installed the required HRSD plugin.
• Verified the installation in Installation History.
• Checked the plugin dependencies.
• Changed the application scope to HRSD Core.
• Tried accessing the table directly using sn_hr_core_case.list, but the HR Case Management module is still not visible in the Application Navigator.

Could anyone help me understand what could be causing this issue? Are there any additional plugins, roles, or configurations that I should verify?

Thank you in advance for your help.

[Tanushree Maiti]

Hi @nagarjunait 

• Ensure  you have  installed the com.sn_hr_core plugin 
• Log out and login back using Incognito mode of browser. Clear instance cache using Cache.do in Navigator and Enter

• Ensure your user profile has specific HR roles (like sn_hr_core.case_writer or sn_hr_core.admin). Roles can be assigned by navigating to System Security > Users and Groups > Users.

• Ensure your role grants you permission to view the specific COE