Unable to send a simple email from a MID Server Script Include in my PDI

[Ravi Kumar Pisu]

Hi,

My team is trying for a requirement to send an email from a MID Server. For this, we have MID Server setup ready in our PDI and the email config is also ready. We would like to add the code in MID Server Script Include and create a Payload on the ECC queue to give a shot on this. But we are unable to send the email using below snippet.

===========

var SendEmail = Class.create();

SendEmail.prototype = {

  initialize: function() {},

  sendEmail: function() {

//var emailGR = new GlideRecord('sys_email');

var emailGR=new GlideAjax("sys_email");

emailGR.initialize();

emailGR.type = 'send-ready';

emailGR.subject = 'Hello';

emailGR.body = 'How are you??';

emailGR.recipients = 'ram@yahoo.com';

emailGR.insert();  

gs.eventQueue('email.send', emailGR, emailGR.recipients, emailGR.subject, emailGR.body);

  },

  type: 'SendEmail'

};

===========

Attached the err details from the ECC queue perspective and no clue from them.

Any inputs/help is appreciated in this regards. If any alternative ways to send email is also fine for us.

Thanks,

Ravi Kumar.

[AnveshKumar M]

Hi @Ravi Kumar Pisu 

Check this answer once.

https://www.servicenow.com/community/now-platform-forum/how-to-connect-email-through-midserver/m-p/1...

Please mark my answer helpful and accept as solution if it helped you 👍✅

[Ravi Kumar Pisu]

Hi Anvesh,

I have seen this article but it didn't help me much. 

Thank you.

[AndersBGS]

Hi @Ravi Kumar Pisu ,

Have you seen this post in relation to emails from PDI: Changes to sending emails from PDIs (servicenow.com)

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Ravi Kumar Pisu]

Hi Anders, 

I have enabled the sending email feature in my PDI since Tokyo and I am able to send the emails by running the Background Scripts option manually. For this particular scenario, I am unable to do that since I doubt on the MID Server script include logic. Somewhere it is failing and I couldn't figure it out.

Thanks,

Ravi Kumar,