Unable to wake instance

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shreyansh 73
Tera Contributor

‎01-11-2025 10:12 AM

I am unable to wake up the instance. I tried multiple times. Can anyone please suggest what needs to be done as I have my data in it.

shreyanshsh_0-1736619170638.png

 

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Sandeep Rajput
Tera Patron
Tera Patron

‎01-11-2025 06:24 PM

@shreyansh 73 

Wait for some more time to see if the instance wakes up in next couple of hours.

 

If you have already been waiting for quite some time then I suggest you to release the existing PDI instance and request for a fresh one. Unfortunately, there is no official support available for the Personal Development Instances and requesting a new instance is only solution available to resolve it.

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JaishreeR
Giga Guru

‎01-11-2025 07:02 PM

Hi @shreyansh 73 

 

Please check the attached image for your reference.

 

Thanks 

Jaishree RInstance under Maintenance.png

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-12-2025 03:33 AM

Hi @shreyansh 73 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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