Unable to work in my PDI due to app engine studio

sachinsa · 3 weeks ago

G'Day All,

I am logging in my PDI for the first time and is giving me the above screenshot. I am not able to go to my instance. Any help or pointers will be highly appreciated. Thanks in anticipation.

Dr Atul G- LNG · 3 weeks ago

Hi @sachinsa

No need to worry — this is a known issue with PDIs at the moment. Please try the following steps:

Recommended Steps

Log in to developer.servicenow.com
Go to your Profile
Select Change User Role
Change the role from AES to admin
Save the changes
Log out and log back into your PDI

If the issue still persists, release the instance and provision a new one.

This behavior has been reported quite frequently recently. Since PDIs don’t have official support, it might take a few tries — but please keep trying.

Workaround (if it still doesn’t work)

Assign the admin role
Log out and log back in
Assign the AES role
Then, reassign the admin role again

This sequence has worked in some cases.

If it still doesn’t work, release the instance and request a new PDI with a lower version (Xanadu), and then upgrade it to the latest version afterwards.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Bhuvan · 3 weeks ago

@sachinsa

Go to https://developer.servicenow.com/dev.do

Go to your profile -> Actions -> Change user role

Change from App Engine Studio Creator to Admin and click on Change

Logout from the PDI session and log back in and it should work

If it does not work, refresh the instance and try after few minutes

If it still does not work, release the instance and get a fresh instance.

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Bhuvan · 3 weeks ago

@sachinsa

Did you get a chance to review this ?

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Nikhil Bajaj9 · 3 weeks ago

Hi @sachinsa ,

Change your role to admin from developer.servicenow.com and thing should be Ok.

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj