Unable to work in my PDI due to app engine studio

[sachinsa]

G'Day All,

I am logging in my PDI for the first time and is giving me the above screenshot. I am not able to go to my instance. Any help or pointers will be highly appreciated. Thanks in anticipation.

[Dr Atul G- LNG]

Hi @sachinsa 

No need to worry — this is a known issue with PDIs at the moment. Please try the following steps:

Recommended Steps

1. Log in to developer.servicenow.com

2. Go to your Profile

3. Select Change User Role

4. Change the role from AES to admin

5. Save the changes

6. Log out and log back into your PDI

If the issue still persists, release the instance and provision a new one.

This behavior has been reported quite frequently recently. Since PDIs don’t have official support, it might take a few tries — but please keep trying.

---

Workaround (if it still doesn’t work)

1. Assign the admin role

2. Log out and log back in

3. Assign the AES role

4. Then, reassign the admin role again

This sequence has worked in some cases.

If it still doesn’t work, release the instance and request a new PDI with a lower version (Xanadu), and then upgrade it to the latest version afterwards.

[Bhuvan]

@sachinsa 

Go to https://developer.servicenow.com/dev.do

Go to your profile -> Actions -> Change user role

Change from App Engine Studio Creator to Admin and click on Change

Logout from the PDI session and log back in and it should work

If it does not work, refresh the instance and try after few minutes

If it still does not work, release the instance and get a fresh instance.

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Nikhil Bajaj9]

Hi @sachinsa ,

Change your role to admin from developer.servicenow.com and thing should be Ok.