Guided Tours in ESC Portal

RitvikPakhale · 3 weeks ago

I have created a Guided Tour for ESC Page in DEV Instance and after migrating its Update Set in TEST instance its not working,
For checking purpose I have created a Tour in TEST and migrated its XML to DEV but its having the same issue its not working.

Please let me know if similar issue is replicated for anyone.

Dr Atul G- LNG · 3 weeks ago

Hi @RitvikPakhale

https://www.servicenow.com/community/itsm-forum/move-guided-tours/m-p/538845

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RitvikPakhale · 3 weeks ago

I have tried through Update sets &
Also, Tried through importing XML directly.
Both are not working for me.

RitvikPakhale · 3 weeks ago

Solution ->

There is a Field called "Action Target Preferences" in Guided Tour Steps , where "xpath" is the element captured in it, so we need to catch in the update set seperately.
Open each "xpath" in DEV and get it captured One by One in Update set.