User should not be able to raise incidents via self service

[ameybhaisar]

Hi Team,

I have a requirement that users should not be able to raise incidents via self-service view.

To restrict this, we have disabled the UI Action - 'New' from the Self-Service module.

But some users are searching incident.do and the form is getting opened in self-service view like below 

How do I restrict this ?

[Ankur Bawiskar]

@ameybhaisar 

you can use approach shared by @Chaitanya ILCR and it will work for you.