Using admin's credential to create/update incident

pavan yadav1
Tera Contributor

‎02-20-2024 11:06 PM

Is there possibility to use admin's credential to create/update incident but it should be reflect as created/updated by other user?

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Dr Atul - LNG
Tera Patron

‎02-21-2024 06:03 AM

Hi @pavan yadav1 

 

Why an admin share the password? what is use case of same.  A admin can impersonated on other behalf 

 

AGLearnNGrow_0-1708524154146.png

 

 

I as admin impersonate and create ticket but it shown only the user name whom i impersonate.

 

 

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pavan yadav1
Tera Contributor

‎02-21-2024 09:23 PM - edited ‎02-21-2024 09:30 PM

I am using this API https://{Instance}.service-now.com/api/now/table/incident for creating incident using admin credentials . And request body below 

{
    "short_description" : " just check",
    "caller_id" : " ",
    "sys_created_by": "pavan",
      "sys_updated_by": "pavan",
  }
 
But getting  for  "sys_updated_by": "Admin", and "sys_created_by" : "Admin" in response body. I want sys_updated_by and sys_created_by as same  user name which i am passing in request body  using admin credentials. Is it possible ?
 
 
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