Hi Everyone,
how to implement below requirement:
Enhance the Incident List View in ServiceNow by visually identifying callers who meet specific criteria. When the Caller on an Incident record is:
- user is not VIP, AND
- A member of the “VIP Assistant ” group,
then the Caller field in the List View must be automatically highlighted using:
- A blue text color, and
- A caller-specific image (user_delegate.gif) displayed next to the caller’s name similar like VIP flag Image.
This visual indicator must apply only on the Incident List View, and only when both conditions (caller is not VIP + VIP Assistant membership) are true. All other callers must remain displayed with the default styling.
