Virtual agent message showing wrong counter

[siva44]

Whenever I reload the page on the employee service portal , the Virtual Agent button's message counter accumulates as if there are new messages, but there aren't

I have changed one system property  "com.glide.cs.advanced-chat-popover" to true for not open the chat bot aytomatically and add the "configObj.load_active_only = true;" in service portal chat configurations 

[Dr Atul G- LNG]

Hi @siva44 

Look like a bug, 2 things

 - Try cache.do

- Repair the VA plugin

if still issue, log a now support case.

[Shivalika]

Hello @siva44 

These two properties -   load_active_only - will only show current chat ongoing and hide the previous conversation history and chat popover - you should have disabled - not set to true. 

Chat popup is not hidden. It was some issue which was fixed by SN with this solution. 

Do this and if this doesn't works, clear cache , repair plugin. Nothing works - log a case with servicenow. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY 

[Ankur Bawiskar]

@siva44 

Is this coming for all users or few users?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[siva44]

Hi @Ankur Bawiskar  for all