Virtual agent message showing wrong counter

[siva44]

Whenever I reload the page on the employee service portal , the Virtual Agent button's message counter accumulates as if there are new messages, but there aren't

I have changed one system property  "com.glide.cs.advanced-chat-popover" to true for not open the chat bot aytomatically and add the "configObj.load_active_only = true;" in service portal chat configurations 

[Ankur Bawiskar]

@siva44 

Please raise a case with ServiceNow

[Shivalika]

Hello @siva44 

I believe I had answered your question previously. If you have not checked, do check it and kindly accept solution if that answered your query. This will motivate me and also future readers to know what to do who face same issue. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

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